Our commitment to your safety

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The safety of our guests is always our highest priority. Here’s what we’re doing to ensure our guests’ safety at our Mahone Bay Bed and Breakfast (these health and safety measures include but are not limited to): 

Check-in

• We meet guests with physical distancing, either in the parking lot or inside the guest side of the lodge.
• The room key will be on the desk in the room.
• Hand sanitizer will be available at the guest entrance and in guest rooms. 

Hallways/Guest Lounge

• We frequently air out the common hallways and guest lounge and sanitize frequently touched surfaces. 
• We have added mini-fridges to each room for your convenience. You will also find a glass carafe with water, glasses and coffee/tea stations in each room, so if you don't feel comfortable using the guest lounge, you should not need to. Otherwise, please just ask us for anything that you will need; we can make sure it's in your room, or we can place it on the table outside of the room.

Breakfast

• Guests can book 'room(s) only' or add on breakfast when they book.
• Guests that chose the breakfast option will receive a breakfast item checklist by email to pre-select the desired breakfast time and items. 
• Breakfast can be enjoyed in the guest lounge. If you don't feel comfortable having breakfast with guests staying in one of the other three guest rooms, you can ask us whether we can accommodate a separate seating for your group. 

Remote Payment

• Unless already pre-paid, we can take payment for your visit remotely using the credit card on file. Please let us know your preferred payment method. As usual, payment will be taken at the time of check-in. A receipt for your visit will be sent by email.

Room Service

• As always, we respect your privacy and safety and will not perform room service during your stay. New towels and other supplies will be available upon request (please don't hesitate to ask).

Amendments and Updates

• We encourage you to contact us at least a few days before your arrival so we can explain our amended services and any potential policy updates. No refund will be applicable if you don’t agree with our changes upon arrival.
• We’re actively monitoring the situation. We will continue to respond based on the best advice of governments and public health authorities.
• We reserve the right to make changes. Please be assured that all amendments and policy updates are being made with your and our protection in mind. 

Cleaning and Disinfecting

• Linens and towels will be cleaned in the hot cycle, and we will disinfect laundry baskets after each use.
• We will disinfect and sanitize high-touch surfaces with a disinfectant and sanitizer suitable for institutional, hospital and food establishments. This includes wiping down any items guests and owners come in contact with, including keys, doorknobs, tabletops, electronics, bannisters and light switches.

Check-out

• Guests are asked to leave the room key on the desk in the room. 

Non-Compliance

• Until further notice, you must ensure that your reservation meets current government travel restrictions.
• Guests that show non-compliance with our policies or government directives will be asked to leave the premises, and billing for the stay will remain applicable.

We thank you for your understanding and cooperation.