Our commitment to your safety

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 The safety of our guests is always our highest priority. Here’s what we’re doing to ensure our guests’ safety (these health and safety measures include but are not limited to): 

Check-in

• We will welcome guests in person when they arrive in the parking lot and check-in guests in the guest lounge once inside, keeping "physical distancing”. 
• Please let us know if you prefer to self-check-in without any personal contact inside. In this case, we will communicate the code for our guest entrance keylock before arrival and you can let yourselves into the lodge. 
• Hand sanitizer will be available at the guest entrance and in guest rooms. 

Breakfast

• Upon arrival, guests will receive a breakfast item check-list to pre-select the desired breakfast time and items. 
• Breakfast will be served with physical distance in mind, including al fresco on the covered porch and our picnic table if the weather allows.

Remote Payment

• Unless already pre-paid, we will take payment for your visit remotely. As usual, payment will be taken at the time of check-in. A receipt for your visit will be sent by email.

Room Service

• As always, we respect your privacy and safety and will not perform room service during your stay. New towels and other supplies will be available upon request (please don’ t hesitate to ask).

Amendments and Updates

• We encourage you to contact us at least a few days before your arrival so we can explain our amended services and any potential policy updates. No refund will be applicable if you don’t agree with our changes upon arrival.
• We’re actively monitoring the situation. We will continue to respond based on the best advice of governments and public health authorities.
• We reserve the right to make changes. Please be assured that all amendments and policy updates are being made with your and our protection in mind. 

Cleaning and Disinfecting

• Guest rooms will be left vacant for at least 24 hours between stays to limit the potential presence of any virus residue on surfaces. This also allows us to intensively clean and disinfect the rooms. 
• Linens and towels will be cleaned in the hot cycle, and we will disinfect laundry baskets after each use.
• Decorative pillows and  runners will be removed from the rooms during the health crisis.
• We will disinfect and sanitize high-touch surfaces with a disinfectant and sanitizer suitable for institutional, hospital and food establishments. This includes wiping down any times that guests and owners come in contact with, including keys, doorknobs, tabletops, electronics, bannister and light switches.
• All dinnerware, including dinner plates, glasses, coffee cups and silverware, will be washed with the sanitizing cycle.

Non-Compliance

• Until further notice, you  must ensure that your reservation meets current government travel restrictions.
• Guests that show non-compliance with our policies or government directives will be asked to leave the premises, billing for the stay will remain applicable.

We thank you for your understanding and cooperation.